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FAQ

1. What is a water well? A well is an artificial opening in the ground made for the purposes of extracting and using ground water. There are generally three types of water wells: dug wells, drilled wells, and driven sand points. Sun Peaks has drilled wells with casings and protection for surface contamination. Installation has been done to AWWA standards and has been approved by the Province and Interior Health.

2. Does Sun Peaks add fluoride to the water? No, nothing has been added to the Water at Sun Peaks other than chlorine that is used to oxidize some of the natural occuring minerals.  We do leave between 0.5 and 1.0 mg/l (ppm) of chlorine in the system to ensure that the water in your taps is safe to drink.

3. Do I have to worry about run off affecting the water quality? No, because our water is sourced from deep wells, run off is not an issue.   4. How is our water classified for hardness? Sun Peaks’ water is classified as medium hard. The result of hard water is difficulty making lather or suds for washing and a build up of minerals on taps and on other fixtures. The degree of hardness in drinking water is commonly classified in terms of its calcium carbonate concentration as follows:

Hardness rating BC Hardness Levels for concentration of Calcium Carbonate (CaCO3) (mg/L) Canadian Harness Levels CaCO3
Soft/Slightly Hard 0 to <60 0 to 60
Medium Hard 60 to <120 80 to >120 *
Hard 120 to <180 120 to <180
Very Hard 180 and greater 180 and greater
  • Hardness levels between 80 and 100 mg/L (as CaCO3) are generally considered to provide an acceptable balance between corrosion and incrustation. Waters with hardness levels in excess of 200 mg/L are considered poor but have been tolerated by consumers

For more information, click on the links to the Government of BC’s Water Stewardship’s Bulletins on Hardness in Groundwater and Iron & Manganese in Groundwater.

5. Why does my water sometimes smell and taste like chlorine? Sun Peaks’ raw water is treated using chlorine as an oxidant to remove manganese and iron. The Utility keeps a low residual chlorine amount in the water to ensure protection of the water down stream (in the distribution grid). Sometimes if the water sits in the pipes for a long period of time (like many vacation homes that are not used for weeks at a time), the chlorine can separate out and cause a chlorinated smell when the water is first turned on. If you run the water for a few minutes, the smell will dissipate.

6. Do we have watering restrictions at Sun Peaks? Sun Peaks encourages zero landscaping and therefore does not restrict the use of water for this purpose.

7. Why are low-flush toilets mandatory at Sun Peaks?   Sun Peaks Utilities mandates many ultra-low flow plumbing fixtures to encourage customers to conserve water at the resort. All properties (commercial and residential) within the resort are metered. Thus, by using low-flow fixtures, customers have a direct impact on how much they pay for water on an annual basis.

8. How much water is used by the average person at Sun Peaks? The average amount of water used per person is approximately 216 litres per day. This is well below the Canadian average of 385 litres per person per day.

9. What is a Boil Water Advisory? A boil water advisory is issued by public health officials when there is a concern that an event has the potential to contaminate the water supply. Boiling your water is the best way to ensure that your water is safe to drink.

10. How do chemicals get into my water? Many chemicals, such as calcium, magnesium, iron, and others, occur naturally in water in small amounts, and are not harmful to your health.

Quick Facts

  • Of the world’s freshwater supply, about one third is found underground.
  • Once evaporated, a water molecule spends about 10 days in the air.
  • Canada holds 20 per cent of the world’s freshwater, but only has 7 per cent of the world’s fresh renewable water.
  • On average, 6 per cent of Canada’s urban population live in municipalities that do not provide sewage treatment.
  • Water consumption usually drops 18-25 per cent after a water meter is installed.
  • Toilets (while consuming nearly one quarter of our municipal water supply) use over 40% more water than needed.
  • Many homes lose more water from leaky taps than they need for cooking and drinking.
  • Residential indoor water use in Canada: toilet – 30 per cent, bathing and showering – 35 per cent, laundry – 20 per cent, kitchen and drinking – 10 per cent, cleaning – 5 per cent.
  • Water uses and consumption: toilet flush – 15-20L, shower (10 min.) – 100L, tub bath – 60L, automatic dishwashing – 40L, dishwashing by hand – 35L, hand washing – 8L, brushing teeth – 10L, outdoor watering – 35L/min., washing machine – 225L.